First acquired by Dell in 2012, AppAssure is now a part of Dell Software. Dell AppAssure products (including the DL and DR family of backup appliances) are already a key part of the Dell’s award-wining data protection portfolio which includes NetVault Backup and vRanger. With Dell data protection software and appliances, you can match your backup needs to your business and build the most efficient and effective solution for your business.
How to find AppAssure product and support information
|Product||Product information and support|
|AppAssure||Product information | Technical support|
|PowerVault ® DL4000||Product information | Technical support|
|PowerVault ® DR4100||Product information | Technical support|
|Doc Retriever for SharePoint||Technical support|
|MailRetriever for Exchange||Technical support|
|MailRetriever Data Protection Manager (DPM)||Technical support|
Connect with your peers! Visit the new Dell Data Protection Community. The community also features an expert-written blog, peer-to-peer and support forums, a wealth of information and product news and updates in the wiki, and beta programs that you can participate in.
How does this change impact customers and partners? Learn more about changes to contracts, order processing, support and more.
- Customer communication – Global (excluding North America) | North America
- Partner communication – Global (excluding North America) | North America
How will this impact the AppAssure MSP program? The core elements of the AppAssure MSP program will continue under the Dell Software name. Learn more or contact us at SPquestions@dell.software.com with questions.
How will this impact customer support? As an AppAssure customer, you will now be supported by Dell Software Support. You can expect an improved support experience with quicker SLAs, access to our award-winning Support Portal featuring self-help and chat features. In addition, Dell Software Support has established local regional support for AppAssure in EMEA and APAC. Learn more.
How will the use of my personal information and other data be affected? The personal information that we hold about you, as well as other data relating to our business relationship with you, will continue to be used for the purposes indicated to you when you entered into your agreement with AppAssure Software Inc. – but will now be governed by the Dell Software Inc. privacy statement. To manage your preferences regarding communications from the Dell group of companies, visit the Dell Subscription Center.