Privacy Statement

This privacy statement is applicable to the software.dell.com website (“This Website,” “We”, “our” or “us”). This Website brings together several of Dell’s software product lines (Dell Software, Inc. (formerly known as Quest Software Inc.), Boomi, AppAssure, Kace and SonicWALL) (collectively, the “Dell Software Portfolio”) and is part of the Dell group of companies. This privacy statement does not apply to the U.S. website of Dell Software, Inc., or the websites of Boomi, Kace, SonicWALL, other Dell subsidiaries, Business Partners, or to the websites any other third parties, even if links to their websites are on our website. We recommend you review the privacy statements of the other parties with whom you interact.

This privacy statement governs information we collect from you when you use Dell’s software product lines or This Website.

For purposes of this privacy statement, "Business Partners" means subcontractors, vendors or other entities with whom we have ongoing business relationships to provide products, services or information, as well as our distributors and resellers. "Personal Information" means information that can identify you, such as your name, telephone number, address, billing information and email address.

This Website has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program covers only information that is collected through our web site: software.dell.com and does not cover Personal Information collected through downloadable software.

TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy Trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at listmaster@software.dell.com. If you are not satisfied with our response you can contact TRUSTe here.

Dell Software Inc. and Boomi comply with the U.S. – E.U. and U.S. – Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from European Union member countries and Switzerland. Dell Software Inc. and Boomi have certified that they adhere to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Dell Software Inc.’s or Boomi’s certification, please visit http://www.export.gov/safeharbor.

Information We Collect

We may ask you to provide Personal Information when you:

  • Use This Website;
  • Register our products or for an account on This Website;
  • Download a software trial or update;
  • Contact us, including for sales or technical support;
  • Participate in a marketing/sales promotion or an online survey;
  • Subscribe to our newsletters, promotional emails or other materials;
  • Request information about Dell’s software products lines, quotes, downloads or white papers;
  • Apply for credit or financing; or
  • Register for a webinar.

Personal Information we may request includes your email address, name, home address, billing information and telephone number. We may also collect demographic information, such as your business or company information, age, gender, interests, preferences, and geographic location. Forms that you may choose to complete will indicate whether information requested is mandatory or voluntary.

We may collect information about your visits to This Website, including the pages you view, the links and advertisements you click, search terms you enter, and other actions you take in connection with This Website. We may also collect certain information when you visit This Website or third-party websites, such as your Internet Protocol (IP) address, browser type and language, access times, the Uniform Resource Locator (URL) of the website that referred you to our website and to which URL you browse away from our sites if you click on a link on our sites. We may also collect information when you open email messages from us or click on links within those email messages.

We may combine the information we collect as a result of your interactions with us with information obtained through other sources within the Dell group of companies for various reasons including to offer you a more consistent and personalized experience in your interactions with us. We may also supplement the information we collect with information obtained from other sources.

How We Use Personal Information

We use your Personal Information to:

  • Deliver the products and support or carry out the transactions you have requested;
  • Send communications to you, such as your transaction status (for example, order confirmations), information about products and services available from the Dell Software Portfolio and other parts of the Dell group of companies, event announcements, important product notices including those announcing changes to our terms or policies, information about particular Dell programs in which you have chosen to participate, promotional offers and surveys;
  • Advertise and market Dell’s software product lines by delivering targeted advertisements on This Website and other sites,;
  • Administer, customize, personalize, analyze and improve our products, services (including the content and advertisements on This Website), technologies, communications and relationship with you;
  • Enforce our conditions of sale, website terms and/or separate contracts (if applicable) with you;
  • Prevent fraud and other prohibited or illegal activities;
  • Protect the security or integrity of This Website, our business, or our products or services; or
  • Otherwise, as disclosed to you at the point of collection or as required or permitted by law.

Personal Information collected may be stored and processed in the United States or any other country in which the entities represented in the Dell Software Portfolio or their subsidiaries or agents maintain facilities.  The Dell companies that make up the Dell Software Portfolio ensure that such storage and processing is subject to appropriate levels of protection to safeguard your Personal Information.

Disclosing Personal Information

We may share Personal Information with Dell subsidiaries or Business Partners to carry out transactions you request, to make our business more responsive to your needs, to provide you with information about Dell and Dell branded products and services, or for research and analysis. We may also disclose Personal Information in connection with legal orders from law enforcement or other government bodies; as required by law or regulation; to protect the rights of the Dell Software Portfolio, our customers, the public, or others; to combat fraud or criminal activity; or with your consent.

In addition, we may share Personal Information with Business Partners that help Dell or our subsidiaries carry out transactions you request, customize, analyze and/or improve our communications or business relationship with you. Such Business Partners may include a payment processor to bill you for services and an email service provider to send out emails on our behalf. These communications may include requests relating to our products or services. We will only share Personal Information with Business Partners who share our commitment to protecting your Personal Information. Except as described above, we will not disclose Personal Information to third parties for their own marketing purposes unless you have provided consent.

We may share information with a purchaser of all or part of the companies comprising the Dell Software Portfolio, Dell or other Dell subsidiaries.

We may aggregate or de-identify information so that it does not identify you and share that and other non-Personal Information with third parties for any purpose.

Selecting Your Communications Preferences and Opting Out of Marketing

You may choose to receive or not receive marketing communications from us by indicating your preferences.  If you would prefer not to receive future marketing communications, or wish to change or modify information previously provided or delete inaccuracies, please contact us at listmaster@software.dell.com. Upon receipt of your request, your information will be updated as soon as possible, but no later than ten (10) days after our receipt of your request. We will respond to all requests for access to your Personal Information within 30 days. We will retain your Personal Information for as long as your account is active or as needed to provide you services and as necessary to comply with our legal, regulatory or compliance obligations. Even if you opt out of receiving marketing communications, we may still communicate with you in connection with servicing your account, fulfilling your request, or administering any promotion or any program in which you may have elected to participate.

Collection and Use of Children's Personal Information

We take children's privacy seriously. We do not knowingly collect Personal Information from children under the age of 13 through This Website. If you are under 18 years of age, please do not submit any Personal Information through This Website without the express consent and participation of a parent or guardian.

Cookies and Web Beacons

How We Use Cookies

This Website uses "cookies" to enable you to sign in to our services and to help personalize your online experience. A cookie is a piece of text that is placed on your computer's hard drive. Depending on the settings you have selected, your browser adds the text to your device as a small file. You can change the browser settings as described below; many browsers are set to accept cookies by default. We use cookies to store your preferences and other information on your computer in order to save you time by eliminating the need to enter the same information repeatedly.

You have the ability to accept or decline cookies. Many web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to sign in or use other interactive features of This Website and services that depend on cookies. The Help portion of your web browser, most likely found on the toolbar, typically tells you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

Targeted Display Advertising by the Dell Software Portfolio and Others

We also work with third party advertising and personalization partners that use cookies to help us display personalized content and appropriate advertising during your visits to This Website and other websites. Cookies placed by our third party partners also assist us with measuring the performance of our advertising campaigns.

For more information regarding the privacy and data collection practices of third parties that use cookies for advertising from This Website, including information on how to opt out of such cookies please use the following links.

Adobe: Information regarding the privacy and data collection practices for Omniture.com (offered by Adobe) is located at http://www.omniture.com/en/privacy/policy.

Google & DoubleClick: Information regarding the privacy and data collection practices for DoubleClick (offered by Google) is located at http://www.google.com/privacy/privacy-policy.html.

ELOQUA: Information regarding the privacy and data collection practices for Eloqua is located at http://www.eloqua.com/trust/Privacy_Policy.html.

Marketo: Information regarding the privacy and data collection practices for Marketo is located at http://www.marketo.com/privacy.php.

Facebook: Information regarding the privacy and data collection practices for Facebook is located at https://www.facebook.com/policy.php.

RocketFuel: Information regarding the privacy and data collection practices for RocketFuel is located at http://rocketfuel.com/privacy-policy.

Quantcast: Information regarding the privacy and data collection practices for Quantcast is located at https://www.quantcast.com/how-we-do-it/consumer-choice/privacy-policy.

Chango: Information regarding the privacy and data collection practices for Chango is located at http://www.chango.com/privacy/policy/.

Similarly, third parties use cookies to deliver advertising for companies other than those within the Dell Software Portfolio to you on the Internet, based on your visits to This Website and other websites, and to measure the effectiveness of those advertising campaigns. These cookies can be effective whether you are on This Website or another website.  These cookies assist the third parties in identifying the pages you view, the links and ads you click on, other actions you take on those web pages, and the website from which you came before arriving at a web page.

“Do Not Track” Signals

Please note that while you may have the opportunity to opt out of targeted advertising through links on the advertisements themselves and you may be able to control the use of cookies through your web browser as described in the “How We Use Cookies” section above, some web browsers also may give you the ability to enable a “do not track” setting.  This setting sends a special signal to the websites you encounter while web browsing. This “do not track” signal is different from disabling certain forms of tracking by declining cookies in your browser settings, as browsers with the “do not track” setting enabled still have the ability to accept cookies. Our system does not respond to web browser “do not track” signals at this time. If we do so in the future, we will describe how we do so in this Privacy Statement. For more information about “do not track,” visit www.allaboutdnt.org.

Targeted Email Marketing

Some marketing you receive, including email marketing, may also be personalized based on your visits to This Website and your browsing and purchase history. In addition, when you click on some links in email marketing you receive, our email service provider may place a cookie on your browser. This cookie would be linked to your email address and used to gather information about the products and services you view on software.dell.com. Information gathered may be used to personalize and customize future email marketing messages you receive. You may opt out of this use by clicking on the unsubscribe link provided in every personalized email marketing message you receive sent from or on behalf of the Dell Software Portfolio.

How We Use Web Beacons

The Dell Software Portfolio or third parties with which we have contracted or sub-contracted may use web beacons on This Website, in our email messages, in our advertisements on other websites, or in our advertisements in others' email messages. Similarly, third parties whose content or advertisements appear on This Website may also place web beacons in their ads or emails for purposes of measuring the effectiveness of the content, advertisements or email messages.

A web beacon is an electronic image that can be used to recognize a cookie on your computer when you view a web page or email message. Web beacons help us measure the effectiveness of This Website and our advertising in various ways. For example, web beacons may count the number of individuals who visit This Website from a particular advertisement or who make a purchase from This Website after viewing a particular advertisement or they may tell us when a web page is viewed and provide a description of the page where the web beacon is placed. Web beacons may also measure the effectiveness of our email campaigns, by counting the number of individuals who open or act upon an email message, determining when an email message is opened and determining how many times an email message is forwarded.

The information we collect through web beacons may include some limited Personal Information, and web beacons allow us to recognize users by accessing our cookies. We may also combine the information that we collect through web beacons with other information we have collected from you. We use all of this information to better tailor our marketing to you and may use this information for other purposes, such as to enable a shopping cart, customize content on This Website and undertake internal research.

We prohibit web beacons on This Website from being used by third parties to access Personal Information. We may allow third parties to compile individual information or aggregated statistics from the use of web beacons on This Website by the Dell Software Portfolio, their agents or others, to enable such third parties to determine the effectiveness of online marketing and to allow such third parties to develop statistics on how often clicking on an advertisement results in a purchase or other action on the advertiser's site. Aggregate information is anonymous and may include demographic and usage information. No Personal Information about you is shared with partners for this research.

You can make some web beacons unusable by rejecting cookies in your web browser.

How We Secure Personal Information

We are committed to protecting the security of Personal Information. We use a variety of security technologies and procedures to help protect Personal Information from unauthorized access, use and disclosure. When you provide us with sensitive Personal Information (such as financial information) we encrypt that information via SSL. While we strive to protect your Personal Information, we cannot ensure or guarantee that the Personal Information or private communications you transmit to us will always remain confidential, and you do so at your own risk. If you have any questions regarding security you can contact us at webmaster@software.dell.com.

Social Media Features

This Website includes Social Media Features, including Facebook “Like” button and Twitter “Follow” button. These Features may collect your IP address, which page you are visiting on This Website, and may set a cookie to enable the Feature to function properly. Social Media Features are either hosted by a third party or hosted directly on This Website. Your interactions with these Features are governed by the privacy policy of the company providing it.

Public Forums

This Website offers publicly-accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your Personal Information from our blog or community forum, contact us at webmaster@software.dell.com. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.

Links to Third-Party Websites and Services

This Website may contain links to third-party sites. We cannot control and are not responsible for the privacy practices of such third-party sites. We encourage users to be aware when they leave This Website, and to read the privacy statements of each website they visit. This Privacy Statement applies only to This Website.

Effective Date and Notification of Changes to our Privacy Statement

This Privacy Statement is effective as of October 09, 2014. We reserve the right to change this Privacy Statement at any time. If we materially change this Privacy Statement, we will either notify you by email (sent to the e-mail address specified in your account) or post a prominent notice on This Website. Changes are effective as of the date we post them on the privacy statement page of This Website. We encourage you to periodically review this Privacy Statement.

Contacting Dell Software Group

If you have questions or concerns regarding this Privacy Statement, please contact us at webmaster@software.dell.com or via postal mail at Dell Software, 5 Polaris Way, Aliso Viejo, CA 92656. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at listmaster@software.dell.com. We will retain and use your Personal Information as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and for other necessary business purposes.

Page last updated: October 09, 2014