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Skype for Business/Lync

Simplify administration, reporting and diagnostics

Dell Software simplifies administration, ensures availability and maximizes performance while decreasing the management complexity of Microsoft® Skype for Business/Lync® Server. We have proven expertise and many years of experience managing millions of mailboxes and users, and can help you ensure that Skype for Business, Lync Server and OCS are delivering their intended business results.

Our solutions enable you to:

  • Track instant messaging (IM), file transfers, VoIP and A/V conferencing usage, trends and quality of experience in less time, with less effort
  • Compare usage, trends and chargeback costs between departments, offices, cities and to Cisco Unified Communications Manager
  • Automate user account management with less burden on IT
  • Diagnose and resolve messaging issues before they affect end users
Analysis

Analysis

Gather insights into Skype for Business, Lync Server and OCS usage, utilization and quality of experience trends, and obtain the intelligence you need to increase adoption and maximize your investment in this platform. Ensure Skype for Business/Lync’s benefits are being fully realized in your organization to accelerate ROI and even compare usage and costs to Cisco Unified Communications Manager to help rationalize on a single unified communications platform.

Diagnostics

Diagnostics

Ensure your messaging system is running at its peak performance 24x7 through a comprehensive view of your entire messaging organization including Skype for Business, Lync Server and OCS. Ensure the performance and availability of your Skype for Business/Lync environment by detecting, pinpointing and assisting in the resolution of operational issues that arise. Dell Software enables you to quickly locate the root cause and get knowledge-based advice to resolve issues before they impact systems and users.

Management

Management

Ensure the health and availability and reduce the administrative workload of Lync and OCS with management solutions from Dell Software. Automate the user account management process for Lync Server and OCS user accounts. Simplified administration offers role-based, granular delegation of control over Lync user accounts. Monitor Lync usage and trends, determine SLA adherence and create, adjust and subscribe to custom usage reports and determine appropriate billing and chargebacks based on feature usage and call types.