Remote user support

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Desktop Authority Management Suite - Profile Home

Desktop Authority Management Suite Profile Home

Configure your questions-and-answers user profile and manage your passwords.

Desktop Authority Management Suite - Add New Domain

Desktop Authority Management Suite Add New Domain

Specify the domain that will be added to the user scope.

Desktop Authority Management Suite - Default Management Policies

Desktop Authority Management Suite Default Management Policies

Apply default management policies for self-service workflows. The addition of new management policies is available as well.

Desktop Authority Management Suite - Instance Initialization

Desktop Authority Management Suite Instance Initialization

Select a unique instance or replica of an existing instance for the type of instance you want to create.

Desktop Authority Management Suite - Password Policy

Desktop Authority Management Suite Password Policy

Set up the policy rules that define which passwords to accept or reject.

Desktop Authority Management Suite - Report

Desktop Authority Management Suite Report

Create reports with standard parameters to view changed passwords, users registered, profiles changed, profiles locked, passwords reset and accounts unlocked.

Desktop Authority Management Suite - Reports List

Desktop Authority Management Suite Reports List

Run reports that provide data on lists of users, summary of actions performed by each user, monthly number of users registered and more.

Centralized, secure and consistent desktop management software for Windows environments

  • Easily target user configurations
  • Customize user-based configurations without logon scripts
  • Balance security with user productivity
  • Keep mobile users working while also maintaining a secure network

Get a simple, centrally managed remote support center with Desktop Authority. It provides remote desktop support with or without user interaction.

Centralize deployment of remote management functionality.

As part of the desktop configuration, all remote desktop management functionality is deployed, including multiple security and user experience settings, ensuring privacy, productivity and security.

Manage user desktops remotely.

Remote Windows support professionals can work "behind the screen" to resolve problems without interacting with the user simply by using any standard Java-enabled browser over a 128-bit SSL session.  This not only saves you time and prevents frustration, it also increases user productivity.

Establish remote control of user desktops.

The same browser-based session can be used to establish IT remote control or remote viewing of the desktop that needs attention in the rare occasion that issues require the support professional to interact with the user. You can IM with users during the session and when entering your credentials, blank the screen if necessary.

Support remote users anywhere.

Whether on the LAN, or over the Internet, with Desktop Authority’s remote user support, you can support users on the road, in remote offices, or anywhere an Internet connection is available.