Remote user support

Get a simple, centrally managed remote support center with Desktop Authority. It provides remote desktop support with or without user interaction.

Centralize deployment of remote management functionality.

As part of the desktop configuration, all remote desktop management functionality is deployed, including multiple security and user experience settings, ensuring privacy, productivity and security.

Manage user desktops remotely.

Remote Windows support professionals can work "behind the screen" to resolve problems without interacting with the user simply by using any standard Java-enabled browser over a 128-bit SSL session.  This not only saves you time and prevents frustration, it also increases user productivity.

Establish remote control of user desktops.

The same browser-based session can be used to establish IT remote control or remote viewing of the desktop that needs attention in the rare occasion that issues require the support professional to interact with the user. You can IM with users during the session and when entering your credentials, blank the screen if necessary.

Support remote users anywhere.

Whether on the LAN, or over the Internet, with Desktop Authority’s remote user support, you can support users on the road, in remote offices, or anywhere an Internet connection is available.