Email Management Services: Email Continuity

Cloud-based standby email system for your Exchange environment

With Dell™ Email Management Services (EMS): Email Continuity, employees can always count on reliable, secure access to email. Whenever you have a planned or unplanned outage, EMS Email Continuity is quickly activated and enables users to send and receive email through their mobile devices, a web browser or Microsoft Outlook®.

EMS: Email Continuity is a cloud-based service that provides continuous standby email in the event of planned or unplanned Exchange outages. It’s delivered as software-as-a-service (SaaS), so you are protected no matter what. EMS frees your staff from managing additional complex and redundant systems, yet you get all the benefits of highly-available email.

Features

As email is sent and received within Exchange, a copy of each file is compressed, encrypted and transmitted to a disaster-recovery data center, where it is securely stored in an encrypted format. In the event of an outage, EMS: Email Continuity can be activated in less than 60 seconds. All users have full access to recent and incoming email, contacts and calendar entries. The tool’s mobile webmail can also be accessed on demand without installing an application ahead of time, and users are notified when the primary email system is reactivated.

EMS: Email Continuity also provides a nearly zero-maintenance solution without the risks of email downtime and data loss for a lower total cost of ownership. EMS: Email Continuity offers:

  • Fast failover (“activation”), completely under your control — Ensure your users can continue to send and receive email while your staff focuses on recovering. With EMS: Email Continuity, your users have complete access to their email, calendars, contacts and distribution lists even during an outage.
  • Seamless mobile access — Get automated Outlook client failover via our customized plug-in so your users don’t even realize the switch. During a primary system outage, employees using BlackBerry®, iPhone®, iPad® and Android® devices can continue to send and receive messages using their mobile devices.
  • Automatic reconciliation — Reconcile all activity completed during an outage after the event is cleared up. This ensures your Exchange server is up to date with all sent and received email, with sent and received timestamps and read/unread status intact.
  • Intuitive Microsoft Outlook integration — Seamlessly switch Exchange Server and BES users to the backup email system upon activation, making outages virtually invisible. Even if the BES server or RIM network goes down, employees can still send and receive email via their Blackberry devices.
  • Complete data-loss prevention — Ensure 100 percent data-loss prevention in your Exchange environment with EMS Email Continuity. Unlike high-availability solutions based on replication, clustering, vaulting and log shipping, EMS: Email Continuity is not vulnerable to database corruption. If messages are ever lost or corrupted in the primary email system, you can easily locate the missing messages and quickly restore them back to Exchange.
  • High data continuity — Help administrators control costs by providing control over the amount of email history stored in user backups, ensuring high data continuity at the lowest-possible cost.
  • Enhanced security — Integrate EMS with your corporate authentication services in order to encrypt messages for transport and for hosting in Dell’s top-tier, geographically-dispersed disaster recovery data centers (both in and outside the US).

Specifications

EMS Server

Minimum hardware requirements:
Processor: Pentium 3, 500 MHz
Memory: 256 MB RAM (512 MB recommended)
Drive Space: Up to one-half gigabyte, depending on the number of users
Operating system:
Windows Server 2003
Windows Server 2008
Windows Server 2012

EMS VaultBox Server

Minimum hardware requirements:
Processor: 2.4 GHz Pentium 4-type
Memory: 1GB RAM
Drive Space: RAID 1, with adequate storage for seven times the estimated mail volume for Historical Mail users
Operating system:
Windows Server 2003 SP1
Windows Server 2008
Windows Server 2012
Supported messaging software:
Microsoft Exchange Server 2000, 2003, 2007, 2010, 2013
IBM Lotus Domino 6 and 7
BlackBerry mobile devices
iOs mobile devices

Screenshots

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EMS Email Continuity

Take a tour of key functionality in EMS Email Continuity to experience its capabilities and ease of use.

Take a Screenshot Tour

EMS login screen

EMS login screen

The EMS: Email Continuity cloud–based interface can be accessed by any mobile or desktop browser, and automatically identifies and adjusts to the size of the screen.

EMS home screen

EMS home screen

Access EMS: Email Continuity, EMS: Email Archive and eDiscovery and EMS: Email Security from one EMS home screen.

EMS: Email Continuity preferences

EMS: Email Continuity preferences

End users are prompted to update their emergency contact information and alternate email to be notified when the backup system has been activated.

EMS: Email Continuity administrative console

EMS: Email Continuity administrative console

Activate EMS: Email Continuity in less than 60 seconds and begin viewing system readiness and system health.

The EMS storage management console

The EMS storage management console

Activate at any level of topological granularity; a single mailbox, multiple servers, a mailing list or your entire environment.

The EMS hosted webmail portal

The EMS hosted webmail portal

EMS: Email Continuity offers multiple options for an end user to interact with the service: directly from their Outlook (2007, 2010, and 2013) client, via full screen EMS Webmail, BlackBerry or other mobile webmail.

Mobile access on any device

Mobile access on any device

EMS: Email Continuity provides email availability from any mobile device with a full range of features, including send, receive and forward mail; access historical mail; view global address lists; and engage with calendars.

The EMS retention policy console

The EMS retention policy console

EMS: Email Continuity offers simple, intuitive retention policy management, with membership–based, capture–based, query–based and user classification policies.

EMS: Email Continuity architecture

EMS: Email Continuity architecture

During a planned or unplanned outage, hardware failure, power failure, or disaster, EMS enables users to send and receive email through their mobile devices, Microsoft Outlook or the Internet.