Microsoft Exchange and unified communications solution that simplifies reporting

Reduce the complexity of email reporting and analysis across legacy and newly implemented platforms.

Reduce the complexity of email and unified Microsoft Exchange reporting and analysis. This solution  works across legacy Microsoft Exchange Server and newly implemented platforms, including on-premises Exchange, Office 365 and Lync Server.

MessageStats helps you:

  • Prepare for Exchange migrations
  • Leverage email data mining to extract business value
  • Determine Lync usage
  • Enhance operational efficiency
  • Achieve top messaging performance
  • Defend service level agreements (SLAs)
  • Adhere to compliance demands
  • Reach security and business goals

The new Business Insights component enhances and defends your organization with sophisticated messaging intelligence that’s easy to understand. It provides both IT staff members and business users with what they need to meet their objectives.


  • Broad intelligence – Collect intelligence about your entire messaging infrastructure, including Microsoft Exchange, BlackBerry, Lync Server (and predecessor OCS), Outlook Web App, Mobile ActiveSync for Exchange, Microsoft Online (Office 365), Sendmail/Postfix and Archive Manager
  • Platform data and reporting – Gather usage data about platforms (such as Lync Server) to determine if you’re fully utilizing the technology – and help maximize your ROI. Plus, easily create usage reports for billing and chargebacks.
  • Message-mining intelligence – Retrieve data regarding trends and other critical information that’s trapped in your message system. Transform this data into intelligence that improves and protects your organization.
  • Faster migrations – Identify areas for housecleaning before your migration to make your move faster and less costly. Plus, gather vital data that can assist with planning for your new environment.
  • Defend SLAs – Create both summaries and detailed data reports on delivery times, resource usage, capacity, storage, quotas, audited mailboxes/domains, distribution lists, public folders and more so you can demonstrate to management that SLAs are attained
  • Audit, comply, secure – Create regulation-specific and internal control reports to accelerate audits, and provide appropriate access to business managers, administrators, legal and human resources staff.
  • Track and forecast storage growth – Plan for future upgrades by taking an inventory of the current environment.
  • Customizable composite dashboards – Generate composite reports from a library of more than 400 MessageStats parts
  • Quick deployments – Experience no-risk, no-impact operations with easy installations and deployments, even in large, distributed environments (no client install needed).
  • Automatic report distribution – Send reports to mobile devices, websites, FTP locations and network shares on a daily, weekly, monthly or quarterly basis.


Before installing MessageStats, ensure your system meets the following minimum hardware and software requirements. The system requirements are divided into two sections:

  • Requirements for the core MessageStats components.
  • Requirements for Microsoft Exchange.

MessageStats Core Requirments

Before installing MessageStats, ensure your system meets the following minimum hardware and software requirements for the core MessageStats components:


MessageStats Minimum Hardware Requirements
ProcessorPentium 4, running at a minimum speed of 2.4 GHz
Memory8 GB
Hard Disk Space250 MB of free disk space for installing the application.

This space should exist on a local disk drive rather than a network drive. The space requirement varies depending on the size of the database.

Note: If you are migrating an existing database, the free disk space requirement is larger than 250 MB. The space requirement varies, depending on the size of the database. If you are upgrading an existing database, the free disk space must be larger than for a new database. Space requirements also depend on the amount of information you write to the database and the length of time you retain the records.

Note: For help in assessing the amount of space sufficient for your implementation, contact Support to acquire a database size estimation tool. To tune your MessageStats database and maximize performance, contact Professional Services. You can contact Professional Services through your sales representative.

OtherSufficient space for the temporary tracking log cache, application logs, and task documents. The size of this cache depends on the number of Exchange servers, the number of message tracking logs on each Exchange server, and the size of each tracking log. The space should exist on a local disk drive rather than a network drive.

Monitor supporting a resolution of 1024x768 pixels.

Pointing device. You must have a pointing device installed on your computer to access all MessageStats features.



MessageStats Minimum Software Requirements
Operating SystemOne of the following:
  • Windows Server 2012
  • Windows Server 2008 R2 (SP 1)
  • Windows Server 2008 (SP 2)
  • Windows Server 2003 R2 (SP 2)
  • Windows Server 2003 (SP 2)

Note: MessageStats supports full installation on Microsoft Vista SP1 or Windows 7 only for evaluation scenarios. Microsoft Vista and Windows 7 require the same configuration as for Windows Server 2008. You can install only the MessageStats client console on Windows Vista or Windows 7 in production environments.

Note: If you are hosting reports that contain Chinese, Japanese, or Korean characters, you must install the East Asian language pack if the computer that hosts MessageStats Reports is installed on Windows Server 2003. You must also install the language pack on any computer to be used to view these reports.

MessageStats Database SQL ServerOne of the following:
  • SQL Server 2012
  • SQL Server 2008 R2 (SP 1)
  • SQL Server 2008 (SP 3)
  • SQL Server 2005 (SP 4)

MessageStats supports SQL Server Express 2005 or later in test or evaluation scenarios only.

Note: SQL Server Agent must be running to use the Database Management tasks: database reindexing, defragmenting, or database aging. SQL Express does not include the SQL Server Agent. Database Maintenance tasks are not available when running on SQL Express.

MMC ConsoleFor SQL Server 2008, SQL Distributed Management Objects (SQL-DMO) must be installed on the server that hosts the MessageStats MMC console.

The SQL-DMO component is part of the Microsoft SQL Server 2005 Backward Compatibility package. You can download the SQL Server 2005 Backward Compatibility package from the Microsoft SQL Server 2005 or the SQL Server 2008 Feature Packs: SQL Server 2005 Feature Pack (December 2008) and Microsoft SQL Server 2008 SP3 Feature Pack.


SQL 2005 Client Tools

For SQL Server 2005, SQL 2005 Client Tools are needed for the MessageStats Database Management feature to function in a distributed installation environment.

MessageStats Reports IIS ServerIIS 6.0 or later.

For Windows Server 2008, IIS 7.0 is required. There are also certain IIS role services that must be enabled. See the section titled "IIS Role Services on Windows Server 2008" in the MessageStats Quick Start Guide for more information.

.NET FrameworkMicrosoft .NET Framework 3.5.

For information about resolving common ASP.NET configuration problems, see “Appendix A: Microsoft ASP.NET Configuration Issues” in the MessageStats Administrator Guide.

Note: If you have Microsoft .NET Framework 4.0 installed, you must also have .NET 3.5 installed side-by-side.

BrowserInternet Explorer 8.0 or later.
DocumentationAcrobat Reader 8.0 or later is required to access the PDF documents.


For detailed system requirements and list of rights and permissions necessary for product operation, please refer to the MessageStats Quick Start Guide. For specific recommendations about deployment, see the MessageStats Deployment Guide.

Exchange-Specific Requirements for MessageStats Components

The following requirements must be met to use MessageStats in a Microsoft Exchange environment. You must install the prerequisites on the server which hosts the specified MessageStats component:


Task Execution Server

(task processors)


For Exchange 2003 and earlier, MAPI is available with Microsoft Exchange Systems Manager (ESM) 2000 Service Pack 3 or Exchange Systems Manager (ESM) 2003 Service Pack 2.

For Exchange 2007 or later, you can install the latest Microsoft MAPI & CDO software download located here:

  • For Exchange 2010, ensure that you are using MAPI & CDO version 6.5.8211.0 or later.

  • For Exchange 2013, ensure that you are using MAPI & CDO version 6.5.8320.0 (released 2013-05-17). This version of MAPI & CDO implements RPC over HTTPS (Outlook Anywhere) that is used by Exchange 2013. This MAPI version requires that the proxy (CAS) server has an SSL certificate on it that is trusted by the Task Execution Server.

Note: Configuring an SSL certificate on your Exchange 2013 CAS (proxy) server is part of the normal setup that is required for the Outlook 2013 client. For more information, see the Microsoft Exchange 2013 documentation for configuring mail flow and client access.

Note: If you already have a version of the MAPI Download installed, you must remove it before installing the new version. The Microsoft MAPI installer does not upgrade, nor does it warn you if you try to install MAPI & CDO without removing the previous version.

Microsoft PowerShell 2.0

For Exchange 2010 or 2013, you must also install Microsoft PowerShell 2.0 on the servers that host the MessageStats task processors. You can download the Windows Management Framework (which includes PowerShell 2.0) from

Reports ClientTo see the presence status information in Exchange mailbox-specific reports, the person viewing the reports must have OCS or Lync Communicator installed, configured, and running. Microsoft Office Outlook 2003 or later must be installed.

The Exchange organization must have Microsoft Live Communication Server 2005 or later configured and running.

Supported Exchange Server Versions
  • Exchange 2000 Service Pack 3
  • Exchange 2003 Service Pack 2
  • Exchange 2007 Service Pack 3
  • Exchange 2010 Service Pack 3
  • Exchange 2013

Must have tracking logs enabled and the tracking log folder shared.


Exchange Server Configuration

For information about configuration that must be done to allow MessageStats to gather information from Exchange (such as sharing the Exchange tracking log folder or specifying a mailbox for MAPI logon to gather mailbox and public folder information), see the MessageStats Quick Start Guide.





Take a tour of key functionality in MessageStats interface to experience its capabilities and ease of use.

Take a Screenshot Tour

MessageStats - At a Glance Dashboards

MessageStats At a Glance Dashboards

Keep control of your environment and create a custom view from a library of more than 400 MessageStats parts.

MessageStats - OWA Logons by User Account

MessageStats OWA Logons by User Account

Increase visibility of system security with reports on unsuccessful attempts to access mailboxes using OWA.

MessageStats - Delivery Times

MessageStats Delivery Times

Measure reliability, service levels and where system upgrades will have the biggest impact.

MessageStats - Inactive Users

MessageStats Inactive Users

Keep your environment running smoothly with daily maintenance.

MessageStats - Activity Summaries

MessageStats Activity Summaries

Better plan for capacity and budget requirements with usage reports like the Server Activity Summary.