Email server troubleshooting and diagnostics simplified
Deliver a comprehensive view into the messaging infrastructure to improve system performance, reduce costs and improve productivity.
Easily perform real-time diagnostics and resolve problems with Spotlight™ on Messaging. From a single console, you can manage email, IM, VoIP, mobile, conferencing and more for Microsoft Office Communications Server (OCS)/Lync Server, Microsoft Exchange Server and BlackBerry Enterprise Server. With a comprehensive view of your messaging infrastructure, Spotlight enables you to reduce costs, improve your system performance and increase productivity.
- Diagnostic console – A single interface provides a comprehensive view of platform-specific diagnostics of your messaging components to simplify troubleshooting and diagnosis. Red and yellow highlighted bottlenecks allow you to drill down for accurate problem resolution.
- Management console – At a glance, you can see a high level view of the entire messaging organization including BlackBerry Enterprise Server, Exchange Server, and Office Communications Server/Lync Server. Verify the effects of changes using the console to monitor specific areas of concern after fixes are implemented.
- Agentless architecture – With minimal impact, you can rapidly deploy and collect diagnostic data.
- Improved system performance – Enables you to maximize the availability and responsiveness of messaging servers. With expert guidance built into the solution and monitoring information displayed 24x7 through a single console, you can easily diagnose problems.
Before installing Spotlight on Messaging, ensure your system meets the following minimum hardware and software requirements:
NOTE: For the most up-to-date system requirements, see https://support.quest.com/SUPPORT/index?page=solution&id=SOL95504.
See the Spotlight on Messaging Deployment and Troubleshooting Guide for technical details on system requirements for each environment.
|Platform||x86 or x64, running at a minimum speed of 2 GHz|
|Hard disk space||300 MB on system drive for application. Historical reporting database requires additional space. For more information, see the Spotlight on Messaging Deployment and Troubleshooting Guide.|
|Diagnostic services for all environments|
NOTE: MDAC 2.8 comes with your operating system. If MDAC is uninstalled, Spotlight on Messaging will not run.
|Diagnostic services for the Exchange 2000/2003 environment|
|Diagnostic services for the Exchange 2007 environment|
NOTE: If your organization contains Exchange 2007 servers and Exchange 2000/2003 servers, you must install ESM and EMC. MAPI CDO is not required.
NOTE: If your organization contains Exchange 2007 servers and Exchange 2010 servers, you must install EMC 2007 Service Pack 2 or later.
NOTE: The Exchange Management Tools version installed on your Spotlight on Messaging computer must match the Exchange version installed on your Exchange server. For example, if you have Exchange 2007 Service Pack 2 installed on your Exchange Server, you must have Exchange Management Console 2007 Service Pack 2 installed on your Spotlight on Messaging computer.
NOTE: Microsoft Outlook should not be installed on the same computer where you have MAPI CDO installed. For more information, see the following Microsoft knowledgebase article http://support.microsoft.com/kb/266418.
|Diagnostic services for the Exchange 2010 environment|
|Diagnostic services for the BlackBerry environment|
|Diagnostic services for the OCS environment|
|Diagnostic services for the Lync environment|
|Diagnostic console for the Exchange 2000/2003 environment|
|Diagnostic console for the Exchange 2007 environment|
|Diagnostic console for the Exchange 2010 environment|
|Diagnostic console for the BlackBerry environment|
|Diagnostic console for the OCS environment|
NOTE: If you are installing the database on a remote computer, ensure remote connections are enabled on the SQL server, and you have sufficient permissions to create/modify the database.
For installing Web Reports, you need:
NOTE: If you are using Microsoft Windows 7, enable Default Document and Static Content in Common HTTP Features in IIS. If these IIS features are not enabled, Web Reports will not display.
For viewing Web Reports, you need:
|Rights and privileges|
Local Windows Administrator privileges are required on the computer where Spotlight on Messaging in installed
Spotlight on Messaging videos
Spotlight on Messaging - Simplify troubleshooting and diagnosis
From the main console you can: set up discovery of the Exchange, BlackBerry and OCS environments, view the Topology and create Health Tests, launch Web Reports and the Diagnostic Console, adjust Global Settings.
Spotlight on Messaging - Get platform-specific diagnostics
Diagnostic consoles are available for Exchange, BlackBerry and OCS servers and roles. Bottlenecks are highlighted in yellow and red and allow drill-down for problem resolution.
Spotlight on Messaging - Ensure your environment is running properly
Confirm messaging delivery, verify availability and test responsiveness with server health tests for Exchange, BlackBerry and OCS. A wizard makes the test creation process easy.
Spotlight on Messaging - Stay in control of the environment
The Exchange CPU utilization report provides insight into the load on your Exchange servers.