Spotlight on Messaging

Email server troubleshooting and diagnostics simplified

Deliver a comprehensive view into the messaging infrastructure to improve system performance, reduce costs and improve productivity.

Easily perform real-time diagnostics and resolve problems with Spotlight™ on Messaging. From a single console, you can manage email, IM, VoIP, mobile, conferencing and more for Microsoft Office Communications Server (OCS)/Lync Server, Microsoft Exchange Server and BlackBerry Enterprise Server. With a comprehensive view of your messaging infrastructure, Spotlight enables you to reduce costs, improve your system performance and increase productivity.

Features

  • Diagnostic console – A single interface provides a comprehensive view of platform-specific diagnostics of your messaging components to simplify troubleshooting and diagnosis. Red and yellow highlighted bottlenecks allow you to drill down for accurate problem resolution.
  • Management console – At a glance, you can see a high level view of the entire messaging organization including BlackBerry Enterprise Server, Exchange Server, and Office Communications Server/Lync Server. Verify the effects of changes using the console to monitor specific areas of concern after fixes are implemented.
  • Agentless architecture – With minimal impact, you can rapidly deploy and collect diagnostic data.
  • Improved system performance – Enables you to maximize the availability and responsiveness of messaging servers. With expert guidance built into the solution and monitoring information displayed 24x7 through a single console, you can easily diagnose problems.

Specifications

Before installing Spotlight on Messaging, ensure your system meets the following minimum hardware and software requirements.

Note: For the most up-to-date requirements see https://support.software.dell.com/kb/SOL121566

 

PlatformProcessor x86 or x64, running at a minimum speed of 2 GHz
Memory2 GB
Hard Disk Space300 MB on system drive for application.

Historical reporting database requires additional space.

For more information, see the Spotlight on Messaging Deployment Guide.

Operating SystemOne of the following:
  • Microsoft Windows Server 2003 Server Service Pack 2 or later (32 bit or 64 bit)
  • Microsoft Windows Server 2003 R2 Server Service Pack 2 or later (32 bit or 64 bit)
  • Microsoft Windows Server 2008 Service Pack 2 or later (32 bit or 64 bit)
  • Microsoft Windows Server 2008 R2 (64 bit)
  • Microsoft Windows 7 Service Pack 1 or later (32 bit or 64 bit)
  • Microsoft Windows 8 (32 bit or 64 bit)
  • Microsoft Windows 8.1 (32 bit or 64 bit)
  • Microsoft Windows Server 2012 (64 bit)
  • Microsoft Windows Server 2012 R2 (64 bit)
DatabaseOne of the following:
  • Microsoft SQL Server 2005 Service Pack 4 or later
  • Microsoft SQL Server 2005 Express Edition Service Pack 4 or later
  • Microsoft SQL Server 2008 Service Pack 3 or later
  • Microsoft SQL Server 2008 Express Edition Service Pack 3 or later
  • Microsoft SQL Server 2008 R2 Service Pack 1 or later
  • Microsoft SQL Server 2008 R2 Express Edition
  • Microsoft SQL Server 2012 Enterprise Edition
  • Microsoft SQL Server 2012 Express Edition
  • Microsoft SQL Server 2012 (Service Pack 1) Enterprise Edition
  • Microsoft SQL Server 2012 (Service Pack 1) Express Edition

NOTE: If you are installing the database on a remote computer, ensure remote connections are enabled on the SQL server and you have sufficient permissions to create/modify the database.

Diagnostic Services (Health Tests) for all EnvironmentsThe following software is required for diagnostic services (health tests) to run on any environment:
  • Microsoft .NET Framework 3.5
  • Microsoft .NET Framework 4.0 or later
  • Microsoft XML Core Services (MSXML) 6.0
  • Microsoft Data Access Components (MDAC) 2.8

NOTE: MDAC 2.8 comes with your operating system. If MDAC is uninstalled, Spotlight on Messaging will not run.

Diagnostic Services (Health Tests) for Exchange 2000/2003
Exchange System Manager (ESM) 2003 Service Pack 1 or later
Diagnostic Services (Health Tests) for Exchange 2007
  • Exchange Management Console (EMC) 2007 Service Pack 1 and Update Rollup 1 or later

NOTE: If your organization contains both Exchange 2007 servers and Exchange 2000/2003 servers, you must install ESM and EMC. (MAPI & CDO is not required.) If your organization contains Exchange 2007 servers and Exchange 2010 servers, you must install EMC 2007 Service Pack 2 or later.

 

The Exchange Management Tools version installed on your Spotlight on Messaging computer must match the Exchange version installed on your Exchange server. For example, if you have Exchange 2007 Service Pack 2 installed on your Exchange server, Exchange Management Console 2007 Service Pack 2 must be installed on your Spotlight computer.

  • Exchange Server MAPI Client and Collaborative Data Objects (MAPI CDO) 1.2.1 (Build 6.5.8309.0 or later)

Microsoft Outlook should not be installed on the same computer on which MAPI & CDO is installed. For more information, see the following Microsoft knowledgebase article http://support.microsoft.com/kb/266418.

Diagnostic Services (Health Tests) for Exchange 2010
Diagnostic Services (Health Tests) for Exchange 2013
  • Microsoft PowerShell 2.0 or later
  • MAPI Client and Collaborative Data Objects (MAPI & CDO) 1.2.1 (version 6.5.8309.0 or later)
Diagnostic Services (Health Tests) for BlackBerry
  • Exchange System Manager (ESM) 2003 Service Pack 1 or later

- OR -

  • MAPI Client and Collaborative Data Objects (MAPI CDO) 1.2.1 (version 6.5.8309.0 or later)
Diagnostic Services (Health Tests) for Lync
Microsoft PowerShell 2.0 or later
Diagnostic Console for all EnvironmentsMSXML 6.0

Microsoft .NET Framework 3.5

Microsoft .NET Framework 4.0 or later

Diagnostic Console for Exchange 2000/2003

ESM 2003 Service Pack 1 or later

Common Files for Internet Information Services (IIS)

Diagnostic Console for Exchange 2007

EMC 2007 Service Pack 1 or later

Diagnostic Console for Exchange 2010

Microsoft PowerShell 2.0 or later

Diagnostic Console for Exchange 2013

Microsoft PowerShell 2.0 or later
Web ReportsIIS 6.0 with the following enabled:
  • Common Files
  • World Wide Web Services
  • ASP
  • ASP.NET

-OR-

IIS 7.0 or later with the following enabled:

  • World Wide Web Services
  • Application Development Features
  • ASP
  • ASP.NET
  • Server-Side Includes
  • Security
  • Windows Authentication

    -OR-

IIS 8.0 with the following enabled:

  • World Wide Web Services
  • Application Development Features
  • ASP
  • ASP.NET 3.5
  • Server-Side Includes
  • Security
  • Windows Authentication

     

    NOTE: If you are using Microsoft Windows 7, enable Default Document and Static Content in Common HTTP Features in IIS. If these IIS features are not enabled, Web Reports will not display.

    For viewing Web Reports, you need: Internet Explorer 7.0 or later

PermissionsLocal Windows Administrator privileges are required on the computer where Spotlight on Messaging in installed

 

For detailed system requirements and list of rights and permissions necessary for product operation please refer to the Spotlight on Messaging Deployment Guide.

Screenshots

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Spotlight on Messaging

Take a tour of key functionality in Spotlight on Messaging interface to experience its capabilities and ease of use.

Take a Screenshot Tour

Spotlight on Messaging - Simplify troubleshooting and diagnosis

Spotlight on Messaging Simplify troubleshooting and diagnosis

From the main console you can: set up discovery of the Exchange, BlackBerry and OCS environments, view the Topology and create Health Tests, launch Web Reports and the Diagnostic Console, adjust Global Settings.

Spotlight on Messaging - Get platform-specific diagnostics

Spotlight on Messaging Get platform specific diagnostics

Diagnostic consoles are available for Exchange, BlackBerry and OCS servers and roles. Bottlenecks are highlighted in yellow and red and allow drill-down for problem resolution.

Spotlight on Messaging - Ensure your environment is running properly

Spotlight on Messaging Ensure your environment is running properly

Confirm messaging delivery, verify availability and test responsiveness with server health tests for Exchange, BlackBerry and OCS. A wizard makes the test creation process easy.

Spotlight on Messaging - Stay in control of the environment

SSpotlight on Messaging tay in control of the environment

The Exchange CPU utilization report provides insight into the load on your Exchange servers.