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Unified Communications Command Suite (UCCS) – Analytics

Capture, analyze and act on information about workforce activities and business processes

With Unified Communications Command Suite (UCCS) – Analytics, you’re able to improve and protect your business by turning the data trapped in your communications systems into understandable, usable and engaging insight into workforce activities, business processes and UC infrastructure needs. UCCS – Analytics uses effective Lync reporting and Exchange management tools to give IT and users the intelligence to:

  • Improve adoption
  • Increase ROI
  • Speed up migrations
  • Enforce communication policies
  • Meet business objectives

Features

  • Aggregated analytics — Use a single view to gain insight into your on-premises, hybrid or online UC environments (Microsoft Exchange, Lync/Skype for Business, Office 365 and Cisco Unified Communications Manager) and analyze usage and trends, increase user productivity, and enforce communication policies. UCCS – Analytics provides engaging and immersive cross-platform reporting via any popular Internet browser to reduce the chaos of managing your communications systems.
  • DIY insights and dashboard — Give managers the ability to build and pull their own reports on workforce activities without extensive technical training and know-how.
  • Improved decision making — Transform data trapped in UC systems into actionable intelligence to improve and protect the business. UCCS – Analytics gives users valuable insight into team collaboration, SLA adherence, customer engagements, personal use of company communications and more. You’ll be able to save time and, potentially, save the business from risk or public embarrassment.
  • Simplified migrations — Make migrations faster and less stressful by planning for server capacity and analyzing the current and new environments. UCCS – Analytics assesses usage and availability before, during and after a migration so you have the intelligence needed to confidently plan and reduce risk.
  • Enhanced investment — Increase the return on your UC investment by encouraging adoption and reducing reliance on costly, traditional communication systems. UCCS – Analytics gives insights into usage, trends and chargebacks across Exchange, Lync/Skype for Business, Office 365 and Cisco Unified Communications Manager as well as analytics into quality of experience by feature, department and user.
  • Improved quality of experience — Ensure a quality of experience for users that removes the performance barriers to adoption.  UCCS – Analytics provides quality of experience reporting within your Lync/Skype for Business deployment to help you offer optimal end-user experiences for audio and visual communications.
  • Secured communications — Protect intellectual property, personally identifiable information and other sensitive communications from leaving the company. UCCS – Analytics provides data leak prevention and monitoring to ensure communication policy are enforced, saving you from legal or other data risks.
  • One-of-a-kind UC suite — Take command of your unified communications with an immersive and flexible cross-platform management, reporting and diagnostics solution. UCCS – Analytics is also part of a broader suite that provides performance and availability for your UC environment. Only Dell offers both analytics and diagnostics across Microsoft Exchange, Lync/Skype for Business, Office 365 and Cisco Unified Communications Manager. Learn more about the Suite.

Specifications

Before installing Dell UCCS - Analytics, ensure your system meets the following minimum hardware and software requirements:

Platform

Minimum: Quad core 64-bit computer.

Memory

Minimum: 16 GB.

Hard Disk Space

  • 5 GB for the application
  • X GB where X is the required disk space for collected data

For estimates regarding the required disk space for the collected data for different numbers of users for all the platforms, see the UCCS - Analytics Deployment Sizing.xlsx spreadsheet which can be found under Documentation in the autorun.exe.

Operating System

Windows 7 (64 bit version) or later
-OR-
Windows Server 2008 R2 (SP 1) or later

Web Site

IIS (Internet Information Services) 7.0 or later
For the required configuration, see the Dell UCCS - Analytics Deployment Guide.

Data Engine Service

  • Microsoft .NET Framework 4.5 (full version) or later

To collect Exchange configuration data for Exchange 2007, Exchange management tools must be installed on the computer which hosts the UCCS - Analytics Data Engine service.

Query Engine Service

64-bit Java Runtime Environment (JRE) 1.7 or later

Storage Engine Service

64-bit Java Runtime Environment (JRE) 1.7 or later

Gathering Environment

The following is a list of the minimum environments that are supported for data collection:

  • Exchange 2007 (SP1 or later)
  • Exchange 2010 (SP1 or later)
  • Exchange 2013
  • Office 365 (hybrid deployment with on-premise Exchange or native Office 365 deployment)
  • Lync 2010
  • Lync 2013
  • Cisco Unified Communications Manager (CUCM) 8.6 and later

For information about the rights and permissions needed to configure Dell UCCS - Analytics and to gather information, see the Dell UCCS - Analytics Deployment Guide.

Videos

Screenshots

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Unified Communications Command Suite - Analytics (UCCSA)

Take a tour of key functionality in Unified Communications Command Suite - Analytics (UCCSA) to experience its capabilities and ease of use.

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Analytics dashboard

Analytics dashboard

Quickly gain insights across your unified communications systems.

DIY insights

DIY insights

Build your own customized dashboard from more than 171 built-in insights.

Better business decisions

Better business decisions

Turn data trapped in various UC systems into actionable intelligence.

Improve UC adoption

Improve UC adoption

Gain insights from multiple UC platforms to supplement adoption activities.

Enhanced user experience

Enhanced user experience

Ensure a quality experience and remove adoption barriers.

Simplified migrations

Simplified migrations

Assess usage and availability to plan and reduce migration risks.

Build chargebacks

Build chargebacks

Pull chargeback reports and easily modify cost settings for accuracy.

DLP reporting

DLP reporting

Run data leak prevention reports on policy violations to enforce policies.