[MUSIC PLAYING] Hi. I'm Bill Evans, a member of the Identity and Access Management team at Dell software. This is part two of a five part series on the questions you need to ask before purchasing a two-factor authentication solution. If you haven't seen part one yet, don't worry. You don't need to watch them in order.
So today we're going to discuss administration. Because it is done on a regular basis, it is likely the second most important factor when determining if a solution will be right for your organization, right behind the architecture. From our perspective, the two key things to consider when it comes to administration are availability and ease of use. Is web based administration available? And what types of tasks can be done via the web? What about the admin interface? Is it easy to use? What type of help does it have, embedded, online, or both?
Some solutions limit you in terms of what is available via web console, and don't offer choices for help. Now that we've talked about what you need to ask vendors when it comes to administering their solution, let's discuss how Dell's software's Defender answers the question. Defender offers web based administration for token management, token deployment, real time log viewing, helped desk troubleshooting, and reports.
For the main console, Defender uses Active Directory's native administration tool, Active Directory Users and Computers, also known as ADUC. Using ADUC for administration means no new console to learn, easing the heavy burden placed on admins when deploying new software. Defender also provides an embedded help desk troubleshooter, enabling administrators to troubleshoot, diagnose, and resolve user authentication related problems with just a couple of mouse clicks from any browser.
Well that wraps it up for our question on administration. Remember, the devil is in the details, and not all two-factor authentication solutions are the same. So check out the videos tab on software.dell.com/Defender to see the next part of our video series on the questions you need to ask before purchasing a two-factor solution.