[MUSIC PLAYING] Hi, and welcome to the first episode of the series Confident, Resilient, Prepared-- AD Recovery. My name is Connie West, product marketing manager at Dell Software. And I'll be your host for this series.
If you're watching this series, you probably already know that Microsoft Active Directory plays a central role in the operations of most companies. It's the system of record for tracking names, passwords, mailboxes, departments, groups, and permissions, and other key information for employees. Key business systems and applications like email, human resources, financial, customer relationship management systems, and more all pull data from Active Directory to grant and deny access and determine levels of access.
In this first episode, we'll explore what can go wrong with Active Directory and why, and some of the most common types of failures. We'll also talk about how Dell can help. Joining me today is Keri Farrell, product manager for our Recovery Manager Solutions here at Dell Software. Welcome to the show, Keri.
Keri, as I've said, Active Directory is really quite critical in the most organizations. A lot of business applications rely on it. What can go wrong? And what's the most likely cause of an Active Directory disaster?
Sure, Connie. So basically, what could go wrong with Active Directory is a lot of things. And a lot of it comes from human error, such things as [? OUs ?] being deleted, users being deleted by mistake, it could be active use being modified, it could be DNS zones being deleted. And these are just a few things that I hear from our customers.
How can Dell Software help with those types of everyday issues?
Well, Dell Software can help with those type of issues with Recovery Manager for Active Directory. And what Recovery Manager for Active Directory allows you to do is item-level recovery. And we can do it quickly. So you can recover attributes, you can recover users, you can recover groups, DNS zones-- pretty much any object within Active Directory you can recover quickly with Recovery Manager for Active Directory.
You know, I know you work with our customers regularly, Keri. I've heard you talk about some of those Friday afternoon panicked calls that you get from customers. Are there any stories you can share about actual things that have happened?
Sure. Actually, there's one that happened recently, where I was actually on the phone with the customer. And unfortunately, I cannot tell you the name of the customer, because it's anonymous, but I was on the phone with a customer, where their customers can no longer access the applications that were being hosted by this company. And it was because a DNS zone was mistakenly deleted in the environment. And they didn't realize it was deleted until that DNS zone was replicated out of Active Directory.
So they gave us a call and I was lucky enough to be on the phone with them and help them through the disaster recovery using Recovery Manager for Active Directory. So within an hour, we are back up and running.
And then there's another story that I'd like to mention too, which is an anonymous case study, which you can find up on the website, our website. And it has to do with an energy company , where a senior-level administrator traversed the bit mask of his IPv6 configuration. And it was a mistake.
This was the fourth domain controller that he change the bit mask on. And he didn't realize he made that mistake until so domain controller went down. And then other domain controllers went down. He was unable to get them back up and running.
So after spending four hours on the phone with Microsoft, they could not bring the servers back up and running. And he decided to called Dell Support. And we walked him through getting his domain controls back up and running with Recovery Manager for Active Directory within an hour.
Wow, thanks for sharing. Where can our viewers reach you if they have any questions?
As always, they can reach me at email@example.com.
Great well that's all we have time for today. Thanks for joining us, Keri.
Keri explained some of the most common types of Active Directory issues and why they happen. If you want to learn more about how Recovery Manager from Dell Software can help, please visit dellsoftware.com/ad-recovery. Thanks for watching.