With the K1000, it absolutely replaced the need for me to hire an entry level person. So right off the bat, we're looking at 56% reduction in employee cost just in the IT department. Locks Law Firm is a midsized firm in the Northeast. Our headquarters is in Philadelphia. We have a remote office in midtown Manhattan, New York City, and in South Jersey in Cherry Hill.
We have a clientele that spans tens of thousands of clients. Across the three offices in three different states, we've got approximately 140 to 150 end computers in my organization. I've got every software title under the sun to deal with. The data in the office, the lawyers on the road, the lawyers in the courtroom, and I've got to manage all of them.
Getting the K1000 was a major priority for me. I wanted to have things automated and streamlined. When I got the K1000, it was shipped to me pre-installed. I plugged it in, it started inventorying my network, and within minutes, if not that first hour, I was seeing a list of everything that was installed in my network. What would have taken me many man hours to create my own database that I would've had to constantly update with new machines and new installs, this thing was automatically scanning and presenting it to me. And that was a time saver, and I started to manage and take care of all the end points.
When I started out, it was every man for himself. So anyone who could get a hold of me, whether that's walk in my office, sending me an email, or calling me, they wanted to get their problem to my attention. And I needed a central way to keep every problem and every service request under wraps and prioritized. So the Service Desk Module of the K1000 was the perfect fit for me. It was automated, it had responsiveness, I could update tasks, and it helped me be more efficient with getting problems fixed.
The ticket in the service desk of the K1000 is a living, breathing document. The person who has the problem, initiates the service desk ticket, but we update it. We give it its classification. If it needs more attention, we add notes.
In the inventory section, I've got that person's computer details. I can see that their system hardware is out of date. I can see previous tickets that were submitted by that person. It helps me more efficiently attack the problem and get it resolved quicker.
I liked the idea if there was a web portal for the end users. They didn't have to call me 100 times and say what's the status of this ticket? Where are we going? What news is there? They go to a central website, they log in, and they see the status of all their tickets. That saves time, and it makes the whole process more efficient.
I already paid for the K1000. These are just a built in module that I'm integrating into my workflow. So to say it paid for itself is an understatement.
In the K1000, it, on a weekly basis, reaches out and downloads the latest list a patches that are available. So every day, every week, an old or new computer, it's going to compare it to that list of what should be on it. If it finds a discrepancy, then it's got its own schedule or mechanism to install it and get on there.
It could easily reach out to all my end point computers in the New York office, and we found ourselves not having to go up there as much. We didn't have to go there, be there on site. And we were looking at 76% reduction in travel time because we could do everything remotely.
The lawyers have no idea. They have no idea in the background that we made their Windows more stable. We applied a patch to PowerPoint or Outlook so it won't crash on them. And when they don't know and they can do their job without disruption, then I did my job.
The one thing that I liked about the K1000, it was a one stop shop. It's got the service desk. It has the inventory. It has the asset management. It has the reporting. It's the one place where I can go to get all my different IT functions accomplished.
Right out of the box, we were using it all day, every day. And we got so familiar with it that we actually nicknamed it after the company, the creator, Kase. We nicknamed Kasey. It's been good to me. It's been a great return on investment, and it's a product that I really believe in.