[MUSIC PLAYING] I do feel like I'm supported better by Dell KACE appliances. KACE is a one stop shop for managing our endpoints.
Mary Institute Saint Louis Country Day School located in St. Louis. It's a JK through 12. Our lower school is all Mac. And then the middle and upper are all tablet PCs. We have 1700 PCs and Macs. We have 900 tablets in student's hands that leave the campus every day.
We quickly realized the challenges of a one to one program with such a large mobile fleet and we needed devices to better manage the endpoints. We actually evaluated the different desktop management systems out there against several different metrics. The Dell KACE appliances kept coming back to the top.
We were able to manage not only PCs, but we were able to manage our Macs. We were able to image our PCs and our Macs. We were able to do a lot more with everything being integrated into one system. Other systems required us to have eight to 10 servers to do the same thing we do now with two appliances.
A lot of the challenges we do face is people don't log on to the network on campus. They leave their machines on for days. And without rebooting, they're not getting the new policies, they're not getting the benefits of refreshing on the network.
One of the things that the K1000 does is we can push out driver updates if need be, software fixes if need be. We can fix registry keys remotely. We can open the K1000, look and see what versions of software people are running, whether upgrades are needed or not. So if the updates haven't been completed, we can actually enforce those updates.
When we got the K1000 one of the first things we started doing was using the service desk. Our process for creating tickets was not that great. Students would come in and we would actually deal with the crowd of students and never get back to actually logging in the service requests. Now students come in, they fill out the request, we can then later go back, closeout each request as it came in, and work is being recorded which let's us see trends and we can actually manage things proactively whereas we used to not be able to do that.
With the Dell KACE K2000 appliance, we actually reimage all of our systems and do a complete refresh of our student computers every summer. Our migration to Windows 7 was actually accomplished by a refresh. A process which normally would take companies years, we actually accomplished in several weeks using the Dell KACE appliance. Using the Dell KACE K2000 appliance, we've actually reduced our imaging time by 30% in the past summer. Now with the Dell KACE appliance, we're actually able to focus on other projects in the summer, not just imaging.
In a mobile management solution, we were looking for something that's easy to use, affordable, and integrated with the systems we have, and allows us to manage all of our devices including mobile in a consistent fashion. Some of the features that we like about the K3000 is the tight integration between the K3000 and the K1000. We like the ease of use. We like that everything is in one place. The ability to remotely lock or remotely wipe the device. We also like the fact that we can manage what a user can and cannot do on the device and we like the fact that we can manage those devices with a single or multiple profiles as needed.
I've actually managed other school district's technology and this is actually the most effective way to manage all of your endpoints in one dashboard. It allows us to manage our systems better and more effectively and saves us overall time.