[MUSIC PLAYING] The Dell KACE K1000 is very easy to use. It saves us, definitely, a lot of time. Once we plugged it in, 30 minutes later, it was all set up.
PING is a family-owned business. It started in 1959 by a man named Karsten Solheim. He started out inventing the first Ping putter in his Redwood City, California garage. Today, PING has approximately 1300 users plus. We have offices in Phoenix, Great Britain, Japan, and also Canada.
We have approximately eight buildings, or three or four blocks of campus. So in order to access a computer, our PC technicians had to do a [INAUDIBLE]. It would take us at least 30 minutes just to walk across campus to find out the specs for that workstation. But now with K1000 and the Inventory Module, I'm able to find it in less than a minute.
When users call in with issues, we don't have to ask them to open up a command prompt and tell me, hey, what computer are you on? There's a bar code in the [INAUDIBLE] where I have to explain where the bar code is. Now we know who the users are. With the K1000 Inventory, we type in the user's name, and now we find all the information on that computer, and then we can actually remote in and help them out.
Before we had the K1000, we really didn't have a patching system. We would pretty much go out to the internet and download all of the Windows Update. You know, once it's installed, we crossed our fingers, and hope our applications and our drivers are still working. But now, once we got the K1000, we can actually pre-approve the patching before actually it deploys it out to campus. It makes me an effective IT person, because I'm actually testing it before I actually deploy it out.
With security, we don't have to go through and find security patches. All the patching is all done in the K1000. There's a list of pre-approved security patches that's listed once a month. So I don't have to go out and find these updates myself. KACE or K1000 does it for me.
It's so essential now, that every day when we boot up our computers in the morning, the first thing we do is open up the user portal, the service desk, to see what tickets there are. Before we had K1000 service desk, users would call in with issues and numerous of calls, and they'll leave voice mails, because the phones never stops ringing. But after we got the service desk through the K1000, now we can actually streamline the process from opening calls through the service desk portal. It helps the help desk analysts a lot. They don't have to be on the phone all the time. When users submit service desk tickets, it goes through our help desk email system, and they'll just create a call from there.
We used to have a third-party software, and it took a long time just to create the script, so that was a bottleneck to deploying scripts. So now with the K1000, it's very easy to create these scripts, and also to deploy them. Because now we have this service called Dell Image Direct, that we upload our image to this website. When the new computers comes in, the image is there. So the base image is there. Now I can deploy the scripts and get all the application installed. The turnaround time is much faster for the user, once they get that new computer in.
The K1000 is definitely easy to use, and very affordable. With the K1000, I have time to do other things. It make me more efficient, really giving me the power to do more.