Take command of your communications.
With Unified Communications Analytics, you’re able to improve and protect your business by turning the data trapped in your communications systems into understandable, usable and engaging insight into workforce activities, business processes and UC infrastructure needs. UC Analytics uses effective Lync and Skype for Business reporting and Exchange management tools to give IT and users the intelligence to:
Use a single view to gain insight into your on-premises, hybrid or online UC environments (Microsoft Exchange, Lync/Skype for Business, Office 365 and Cisco Unified Communications Manager) and analyze usage and trends, increase user productivity, and enforce communication policies. UC Analytics provides engaging and immersive cross-platform reporting via any popular Internet browser to reduce the chaos of managing your communications systems.
Give managers the ability to build and pull their own reports on workforce activities without extensive technical training and know-how.
Transform data trapped in UC systems into actionable intelligence to improve and protect the business. UC Analytics gives users valuable insight into team collaboration, SLA adherence, customer engagements, personal use of company communications and more. You’ll be able to save time and, potentially, save the business from risk or public embarrassment.
Make migrations faster and less stressful by planning for server capacity and analyzing the current and new environments. UC Analytics assesses usage and availability before, during and after a migration so you have the intelligence needed to confidently plan and reduce risk.
Increase the return on your UC investment by encouraging adoption and reducing reliance on costly, traditional communication systems. UC Analytics gives insights into usage, trends and chargebacks across Exchange, Lync/Skype for Business, Office 365 and Cisco Unified Communications Manager as well as analytics into quality of experience by feature, department and user.
Ensure a quality of experience for users that removes the performance barriers to adoption. UC Analytics provides quality of experience reporting within your Lync/Skype for Business deployment to help you offer optimal end-user experiences for audio and visual communications.
Protect intellectual property, personally identifiable information and other sensitive communications from leaving the company. UC Analytics provides data leak prevention and monitoring to ensure communication policy are enforced, saving you from legal or other data risks.
Take command of your unified communications with an immersive and flexible cross-platform management, reporting and diagnostics solution. UC Analytics is also part of a broader suite that provides performance and availability for your UC environment. We're the only solution that offers both analytics and diagnostics solution across Microsoft Exchange, Skype for Business, Office 365 and Cisco Unified Communications Manager. Learn more about the Suite.
Before installing UCCS - Analytics, ensure your system meets the following minimum hardware and software requirements:
For estimates regarding the required disk space for the collected data for different numbers of users for all the platforms, see the UCCS - Analytics Deployment Sizing.xlsx spreadsheet which can be found under Documentation in the autorun.exe.
Windows 7 (64 bit version) or later
Windows Server 2008 R2 (SP 1) or later
IIS (Internet Information Services) 7.0 or later
For the required configuration, see the UCCS - Analytics Deployment Guide.
To collect Exchange configuration data for Exchange 2007, Exchange management tools must be installed on the computer which hosts the UCCS - Analytics Data Engine service.
64-bit Java Runtime Environment (JRE) 1.8 or later
64-bit Java Runtime Environment (JRE) 1.8 or later
The following environments are supported for data collection:
To access the UC Analytics web site, use one of the following browsers:
For information about the rights and permissions needed to configure UC Analytics and to gather information,see the UC Analytics Deployment Guide.
Eight out of ten managers don’t know how Unified Communications are being used – or if they’re being used at all.
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