How to Measure Unified Communications Utilization and ROI for Upper Management

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Microsoft® Lync Server® can drastically improve the efficiency of business communications and collaboration. However, deployment can be demanding and expensive, requiring not only careful planning and piloting but also the purchase of new hardware and devices. The business will want reports that demonstrate Lync Server adoption and return on investment (ROI).

This paper details the costs and benefits of Microsoft Lync Server and explains how to produce reports on resource usage, quality of experience and chargeback to demonstrate ROI to management.

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