Better Incident Management through Application Performance Monitoring

With the complexity of IT applications today, the ability to monitor for application performance while effectively aligning with the business can prove to be extremely difficult.  There are many areas of IT to evaluate for changes to better support the needs of the business, but we need a good place to start.

Implementing an application performance monitoring strategy is a tangible way for the IT organization to improve the mean-time-to-repair (MTTR) of incidents while increasing its value to the business.  This white paper provides a recommended set of practices covering people, processes, and tools that will enable an IT organization to prioritize incidents based on business impact and more quickly restore services to operation.

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